Privacy Policy

Personal Data Policy

Name

Zonas Dinâmicas, Lda. 
Sagres Sun Stay

VAT
514 784 040

Address

Sítio do Poço 
8650-375 Sagres, Algarve – Portugal

The type of personal information we collect

We collect some personal information about visitors and users of our websites.

We aggregate information such as: user names, member names, email addresses, IP addresses, other contact details, survey responses, blogs, photos, payment information, transactional details, tax information, support queries, forum comments, content sent for the website (item descriptions) and web analysis data. We also keep personal information from job applicants (CV, application form, cover letter and interview notes).

Collection of information

When personal information is provided, we save it. We also collect it automatically as you navigate through the website or through other people when accessing to services associated.

We keep your personal information when provided by the purchase of items or services on our website

Personal information collected from others

Mostly, the information is collected directly from others (agencies or reservation websites) but sometimes it is provided by Google social networks and partners.

Use of personal information

We use personal information to fulfil the contracts, facilitating and processing transactions that take place on the website.

This is necessary for purposes which are in our, or third parties, legitimate interests. These interests include:

• providing the services described in the website;
• responding to support tickets and helping facilitate the resolution of any disputes;
• updating the clients with operational news and information about our enterprise and services (to notify about changes in our website, website disruptions or security updates);
• carrying out technical analysis to determine how to improve the websites and services we provide;
• monitoring activity on the websites (to identify potentially fraudulent activity and to ensure compliance with the user terms that apply);
• managing our relationship with the customers (answering to comments or queries submitted to us on the websites or asking for feedback or whether visitors want to participate in a survey);
  improving our products and services;
• for purposes which are required by law;
• to fulfill governamental, court of law or law enforcement authorities’ requests during ongoing investigations.

Information that requires you consent to be shared:

• providing marketing information about products and services which we believe may interest potential clients;
• customising our services and websites (advertisements on the website and social media – where this involves the use of cookies or similar technologies – in order to provide a more personalised experience).

Personal information storage

Our company is located in Portugal. Therefore, your personal information will be stored in Portugal.

In order to protect guests’ information, we work with subcontractors and service providers who we believe maintain an acceptable standard of data security compliance.

Access to personal information

To access or correct your personal information please contact our managing department (info@sagressunstay.com).

Duration of personal information storage

We retain your personal information for as long as it is necessary to provide the services to you and others, and to comply with our legal obligations.

If you no longer wish us to use your personal information or to provide you with the Sagres Sun Stay information on our services, you can request that we erase your personal information. Please note that if you request the erasure of your personal information, we will however retain information from deleted accounts as it remains necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

Cookies and web analysis

When you visit our website and social networks, there is certain information being recorded which is generally anonymous and does not reveal your identity. If you’re logged into your account some of this information could be associated with you.

Information saved:

• IP address or proxy server IP address;
• the domain name requested by the user;
• the name of the internet service provider is sometimes captured depending on the configuration of the ISP connection;
• the date and time of the visits in the website;
• the length of the sessions;
• the pages which users have accessed;
• the number of times that a user has accessed our website within any month;
• the file URL looked at and the information related to it;
• the website which redirected to our website;
• the operating system users’ computers have.

Making contact with Sagres Sun Stay

If you have any doubt about our Privacy Policy, please send us an email to info@sagressunstay.com.